Incompetence from Call Centre Staff

I am an Absa client and this morning I have spent almost an hour trying to create a beneficiary on my Internet banking system. Everything goes well until I have to type in the branch name or number of my beneficiary, then the system throws me back to page 1 where I have to log in again from start. I eventually gave up and called Absa on number *** for assistance. After holding on for what seemed an eternity the phone was answered. I explained my problem to the woman who answered, and she told me to use another browser. I went to ask assistance from our company's IT staff and our engineer informed me that, if I get thrown off at the point which I have mentioned above, the problem does not lie on our side. Absa's fees are the highest in the country, and this is the kind of service I get from them? At this rate it would be easier to draw the cash at an ATM and drive over to my creditor's office and pay him in cash for his services, than dealing with this level of bad and *********** service. The ghost voice on the telephone kept on repeating that they were \experiencing high call volumes."One wonders why. More clients experiencing bad service?"""