AJ
Alistair J

1 reviews | Active since Aug 2013

02 Sept 2019, 18:20

Incompetence from Absa card Division

Today I had the baddest experience ever with Absa Bank. I lost my job due to Absa incompetence and staff that is inexperience with customer service. I made my credit card payments cash and had to book my flights for International flights. The transactions was declined as Absa place a hold on the account and advise it will take 24 hours to update. I spoke to 6 call Centre consultants, spended R300 on airtime as they don't have the audacity to call back. My flight was so important as I have an important meeting with Foreign Goverment Ministers which will secure investment for there countries and service provided by our company. The Absa consultant went on to request that they can issue a authorization code to process the transaction but the airline refused as they suspected ***** even after speaking with the Absa staff. I requested to withdraw the cash to pay for my flights only to be told that they have debuted my account and I have to wait up to 48 hours for the funds to be returned. With the assistance of the Branch Manager to resolve the matter at Absa Cape Town International Airport only to be told that she has to wait for the timeline when the funds is returned. The consultant JP le Roux tried his outmost best to release my funds only to be told there is no one that authorize the return of my funds. The gates closed and I lost my flight explaining to my Boss what happen, I was fired on the spot for my bank negligence and now want to know who is going to feed my two kids, 9 and 10 year old as I lost the most important contract for my previous company and to take Absa to court they will Lawyer up and drag the case that you can't afford it. I'm so ****ed that when the funds is eventually back will withdraw all my funds and go to another Bank after 25 years with Absa.

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Replies (1)
Absa
Absa's reply03 Sept 2019, 14:11
Official
 Dear Alistair, I am Nthabiseng and I will be facilitating your case. Please use the following reference number  C-***4. This confirms that an incident has been logged. I will update you on the matter once feedback has been received. My email address is *** or you can reach me on *** if you need any further details. 

Best regards,