JS
Jenni S
1 reviews | Active since Jun 2022
08 Jun 2022, 09:32
Incompetence from Absa bank.
Can someone please investigate what is going on behind Absa's not debiting some of their client's payments as set up in a debit order arrangement?... This happened a few times... I have debut orders with them. A few times later they somehow don't do all debit orders...no messages..no declined debit order messages. When you don't have money..they contact you to notify you of an oversight on your side...saying...you forgot to make a payment. Are they trying to make more money by taking the charges of declined debit orders? Do they have glitches and just decide not to inform clients?... I'm worried...I have to change my bank if this is going to continue.
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Replies (2)
Absa's replyOfficial
08 Jun 2022, 09:55Dear Jenni Sheldon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa's reply08 Jun 2022, 09:55
Official
Dear Jenni Sheldon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
13 Jun 2022, 12:56Dear Jenni Sheldon
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your ID number and also the account number for the debit order that was not debited from your account to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your ID number and also the account number for the debit order that was not debited from your account to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply13 Jun 2022, 12:56
Official
Dear Jenni Sheldon
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your ID number and also the account number for the debit order that was not debited from your account to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your ID number and also the account number for the debit order that was not debited from your account to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care