Incompetence!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I went into a branch just as lockdown started as I was told I HAVE to go to a branch to change my cell number, as my internet banking was still linked to a very old number of mine. I stood in a queue for about 2 hours, the cashier said she changed it, I used my finger print as confirmation, and now when I want to add a beneficiary, its STILL linked to my old number. When I phoned the bank now, I was told that the number was just removed(i.e. empty value) and that the new number was not actually added and that I AGAIN have to go into the bank!

EVERY TIME I deal with ABSA, I have problems. I DO NOT want to go and stand in a queue around a bunch of people AGAIN, risking getting infected.

What are you paying your people to do if they cant even do ONE SIMPLE THING!