Incompetence

Title: R11,000 *****ulent Debit – Only R2,500 Refunded, No Further Assistance from Absa

Complaint: I am extremely disappointed with the way Absa has handled my case regarding an amount of R11,000 that was debited from my account without my authorization. I reported the matter immediately and followed all the necessary procedures. However, to date, I have only received a refund of R2,500, and no further assistance or feedback has been provided regarding the remaining R9,100.

Despite numerous calls and visits to the branch, I keep getting the same response — that the matter is being investigated — but there has been no resolution or transparency from Absa. As a loyal customer, I expected better protection and accountability from my bank.

It is unfair and unacceptable that I am being left out of pocket for such a large amount while Absa fails to take responsibility or provide meaningful updates. I would like this matter urgently reviewed, and I demand a full refund of the remaining balance and proper feedback on why this has taken so long to resolve.

Desired outcome: A full refund of the outstanding R9,100 and an official explanation from Absa on how this issue occurred and why it was not resolved promptly.