Incompetence

Called on Saturday 05/12/2020 for additional loan on my existing personal but that agent some boy who claimed to be Mr know all was not willing to listen to what services I required, as result he made as if I was applying for a completely new loan. I even asked him "why are making it a separate loan because I told you it's a top up loan?" His response was it's a new procedure which I definitely believe it was a lie. His incompetence has now ruined my chances of getting additional loan. I'm so annoyed as it is... Absa must teach their employees to listen properly to the clients and not just think because they are on the other side of the counter they must coerce the clients in what is gonna give them more commission. I need this matter dealt with accordingly.