iK
iliana K
1 reviews | Active since Mar 2009
08 Feb 2023, 13:24
Incompetence
I went to see my business banker Gugu at ABSA Fourways last week to open a liquidity plus account, my problem is still not resolved as there is some issue with a blocked card on the system and is not allowing me to link the account. I have sent 2 emails to ask for assistance with resolving the matter and it seems that the 3 people which are copied in on my mails are all not capable of sorting out my problem! ABSA that's not professional at all!
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Replies (3)
Absa's replyOfficial
08 Feb 2023, 15:14Dear iliana kirilova Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply08 Feb 2023, 15:14
Official
Dear iliana kirilova Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
iK
iliana K's updateReviewer Update
10 Feb 2023, 11:32My account was finally linked, now my problem is that all my benieficiaries were deleted from my profile! this is A shocking resolution - fixing one problem and creating a bigger one!
iK
iliana K's update10 Feb 2023, 11:32
Reviewer Update
My account was finally linked, now my problem is that all my benieficiaries were deleted from my profile! this is A shocking resolution - fixing one problem and creating a bigger one!
Absa's replyOfficial
10 Feb 2023, 14:51Dear iliana kirilova Thank you for your posting.
Our office has escalated the matter and will provide you with feedback as soon as same has bee received. Kind regards,Group Customer CareRezona Louw
Our office has escalated the matter and will provide you with feedback as soon as same has bee received. Kind regards,Group Customer CareRezona Louw
Absa's reply10 Feb 2023, 14:51
Official
Dear iliana kirilova Thank you for your posting.
Our office has escalated the matter and will provide you with feedback as soon as same has bee received. Kind regards,Group Customer CareRezona Louw
Our office has escalated the matter and will provide you with feedback as soon as same has bee received. Kind regards,Group Customer CareRezona Louw