Incompetence by ABSA

ABSA has disappointed me with poor service and incompetence. After trying to upgrade my account (using internet banking as well as speaking to a consultant) my card has been blocked and the error given is "NOT IDENTIFIED AND VARIED". I have been n loyal customer for many years but due to the incompetence of an employee I am now stuck without any access to my money, all absa branches in my region are closed due to the public holiday and I am unable to pay any accounts (some of which I will now incure penalties on for late payment).

ABSA is supposedly making life easier by making all services electronic, yet at the smallest bump in the road, I am forced to go to a branch and in this case it also means having to take time off work to do so. Disappointed and Disgusted!