INCOMPETENCE AT BEST 2.0

I had posted the quoted complaint below and was very promptly ensured by ABSA that they would look into the matter. To the shock of absolutely no one, a month has gone by without any feedback. My situation has been going on for too long and I am beyond livid and disappointed that a bank so highly regarded could treat something as serious as ***** and identity theft concerning their establishment as though it is nothing. Please, do better.

"I discovered that someone had **********ly opened bank accounts with Absa using my ID, which had been ****** from me several months before. After taking the necessary steps with the police, I called the Absa ***** line only to be told they could not do anything about it and that I should visit a branch. After visiting the Fourways branch, I was assured that my ID number had been flagged. The accounts were opened at the Newtown branch, who sent a copy of the ********** ID used. The branch provided me with a case number and that was it.

Out of caution, a few weeks later I phoned Absa to see if the accounts were still active. UNSURPRISINGLY they were. I was then told to go to a branch to get it sorted. The Sandton branch informed me that the accounts were active and communicated this to the Newtown branch manager, who insisted that they were working on the case that very moment. I enquired about the monthly e-statements for a savings account that I receive on my former email address, and was assured that they are automatically generated. They told me the matter has been solved and that the accounts would be shut down. TO THIS DAY I still receive those e-statements which leads me to believe the accounts are still live.

Please note that I am NOT an Absa client, nor have I ever been. I am shocked at the level of incompetence I have experienced. I have been back and forth for months trying to get this resolved, to no effect. Sort yourselves out, it's embarrassing."