Incompetence at absa

In 1999 we bought a car through Bankfin a division of Absa. We now want to sell the car and when we want to take it off our name we were told it's still not on our name. We have been struggling to get the registration papers from them to no avail. We are getting send from one person to another. These people are ***********. Sitting at the bank again. 2 weeks ago we were told 2 to 3 days