Incompetence at a Financial Institution AGAIN

ABSA Home Loans department are so *********** I wonder if they actually received any training at all! Every year their request for confirmation of insurance cover is sent out AFTER the due date, so when a client is pro-active and submits it they don't acknowledge it and sent the delayed request, so you submit a second time with proof that this was supp**** prior to their request. Then they send you a THIRD request totally ignoring the fact that you have submitted it TWICE before and have confirmation that it has been read on both of the previous occasions. I have now submitted this proof of cover to you on the 16/03/2013; 22/06/2023 and 10/7/2023. YOU HAVE THE CONFIRMATION, I WILL NOT SUBMIT IT AGAIN BECUAUE YOU ARE ***********!