Incompetence and unfair treatment at ABSA Rewards

ABSA Rewards does not reward me for the spend I incur per the Rewards program. This has been going for months and it seems Mbali is *********** in understanding the issue nor does she understand the program. I asked for the matter to be escalated or for contact details of the Head of the department and my request was ignored. It is clear the Head of ABSA Rewards only entertains communication, and provides service, to certain groups of people!