incompetence and poor service

Item: Absa
Rating: 1

Reference: C-***4 [ ref:_00D1r1GluM._5005JASscT:ref ]

The incompetence and poor service from ABSA is beyond understanding, and the situation is like a revolving door, since the person responsible for complaints, is also the one "solving" the problem, with no success after more than two months! I am in another nation, and I cannot make online payments or transfer money with my ABSA account, because they send OTPs to my SA number. And their "solution" was that I roam my SA number, after I told them on multiple occasions that I cannot roam that number since it was prepaid, and I have relocated to another nation, but with no success. During our time in SA we were continuously sent from post to pillar with different "opinions" which differed every single time, and now we ended up here. The implications of this utter negligence from ABSA is now influencing my single discretionary allowance, just because of their negligence. Please, please, please ABSA can we solve this now. PLEASE!

Helpful (0)

Replies (1)

Absa's replyOfficial

09 Mar 2021, 07:16

Dear Hansie Reinecke Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards, Rezona Louw Group Customer Care

Absa's reply09 Mar 2021, 07:16

Official