Incompetence and Neglect

I would highly recommend that no parent leave their estate in the hands of the Absa Estate Late Department. This will be a hassle you would be leaving for your loved ones. Our issue had to be resolved in 2010 yet here we are still today not resolved. There were items in the estate still not concluded and after many many emails sent to Absa during the course of 2020 we eventually went on the media to report all this incompetence we are facing. We then got a reply; only after a lot of noise was made; in February of 2021. The matter was then assigned to a representative by the name of Charlene Mohamed in the Estate Late department to be resolved, she would take weeks to repond to requests regarding the matter and sometimes no response. We were patient thinking maybe something is being done but we see that nothing is being done at all to conclude this matter. It is now over 5 months and the matter which was 'said' would be concluded in 3 months, is still hanging with no update, reponse to communications and no light visible at the end of this horrific tunnel. Charlene Mohamed gave us feedback at some point saying an individual was not at work and the case had to wait for AN INDIVIDUAL in a Coporate Entity to continue being acted on. I asked her for an escalation contact since to her it was not important to handle this matter and she never did. We have now written to paper media and voice media to highlight such incompetence so that such a thing can seize to happen to someone who will be at crossroads to conclude issues of such importance to those left behind .