Incompetence and lack of sympathy

Good Day

On the 14th Of September 2021 at 8:47 am I got an order for someone purchasing a cyptro coin mining server for amount of R89 450.00 . The transaction was done through Ozow secure payment platform . At 8:46 the transaction was a success and I deliver the goods to the after confirmation from Ozow that the transaction was successful. Delivery day 16th September 2021.

On the 16 September 2021 my bank Absa put a hold on my account we I use daily without any reason , I first contact them on the 16 September , spoke to a consultant who advice me to send an email to them , I have send them several emails I get a automated response all the time . I called in again on 17th Of September 2021 spoke to a consultant who finally told me what they see happened and my account was placed on hold due to ********** transaction that happened to my account . I suggested to the consultant for me to send him the documents , invoices , and explain to him that the transaction was coming from a secure gateway platform called Ozow which I always use for online transaction rather than clients paying me straight to my account for security reasons.

I advice the consultant on the nature of my business and I use a payment gate for all transaction.

1. The transaction was not an immediate payment to eliminate any ********** transaction. 2. Gateway Ozow was used for protection of both myself and the client. 3. I delivered the actual goods at the address given to me of which I took copies of ID we delivered the goods too.

I did everything on my side to procted myself and my bank account however my bank which I have been with them for years can just simple put a hold on my account without actually hearing any side of my story as a client.