Incompetence and inconvenience

I logged this complaint weeks ago and still the branch has NOT bothered to respond. I went into a branch twice this year to get the address on my account statements changed BACK to the residential address. I did not give anyone authority to change them to the postal address. After receiving my monthly statements I realised that this change has still NOT been made. Can Absa not afford to hire competent staff and to provide sufficient training to resolve a simple query? Why do I have to be inconvenienced by having to follow up multiple times and come into a branch multiple times and still the issue has not been resolved. I am disgusted with the appalling customer service that has been provided to me. Is this the world class service that Absa claims to be providing to clients for the exorbitant bank changes? I expect this matter to be resolved within the next 24 hours, failing which I will be engaging in legal action and involving the financial services ombudsman