INCOMPETENCE ABSA!!!

Very dissapointed at the lack of knowledge,expertise and unprofessionalism ABSA as a bank has shown.

Virgin money is nolonger affiliated with ABSA and since December 2020 ABSA has been messaging me that they will replace my virgin money credit card with an ABSA credit card.

To date as of May 2021 ABSA has not yet contacted me and i have an outstanding balance on my virgin money credit card. I went to the absa atm May 1st 2021 and they told me my card is blocked.

How do i pay my balance on my virgin money credit card if absa themselves have not replaced my credit card with the same limits and balances as my virgin money credit card which they promised to do for such a long time.

I called absa a month ago regarding the replacement of my virgin money credit card but they said you have to apply for a new credit card but there messages in december 2020 states that all virgin money credit card holders will have absa credit cards as a replacement with the same balances.

HOW UNPROFESSIONAL ABSA. THIS BANK SHOULD RATHER CLOSE DOWN BY THE LACK OF INCOMPETENCE THE BANK AND ITS EMPLOYEES POSSESS!!!

I cannot have a bad credit reputation if absa themselves have not replaced my virgin money credit card.

Where does the balance i owe on my virgin money credit card go if absa does nolonger works with virgin money and they have not replaced my credit card. Where does the money go then. In which account!!!

Im clueless and so is absa.

Wakeup ABSA. WAKEUP!!!