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Anru M
1 reviews | Active since Oct 2018
31 May 2022, 08:40
Incompetence
Very helpful to have calls recorded by yourself as well to prove the incompetence. Keep dropping the phone in my ear even when I'm friendly.
I regret having my vehicle finance through ABSA. Should have been either MFC or Wesbank instead.
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Anru M's updateReviewer Update
22 Jun 2022, 16:07After emails and calls. The plot thickens.
Arrangement has been made.
So ABSA then sends letter regarding a restructuring of the account which I find in my mail box a bit later dated 10 June. I then call ABSA to confirm if it's in place or what the situation is. The call centre lady says it's automated but not valid. The account manager says its an alternative. Funny that the letter states that the bank restructured the account and now when I want to make sure they did, they deny it. By the way the letter is legit tho. According to the letter, the only way they will not restructure is to reply with a no within 5 working days which I have not done. Buy any case, I think I need to rather lawyers involved now and the NCR and Ombudsman.
Arrangement has been made.
So ABSA then sends letter regarding a restructuring of the account which I find in my mail box a bit later dated 10 June. I then call ABSA to confirm if it's in place or what the situation is. The call centre lady says it's automated but not valid. The account manager says its an alternative. Funny that the letter states that the bank restructured the account and now when I want to make sure they did, they deny it. By the way the letter is legit tho. According to the letter, the only way they will not restructure is to reply with a no within 5 working days which I have not done. Buy any case, I think I need to rather lawyers involved now and the NCR and Ombudsman.
AM
Anru M's update22 Jun 2022, 16:07
Reviewer Update
After emails and calls. The plot thickens.
Arrangement has been made.
So ABSA then sends letter regarding a restructuring of the account which I find in my mail box a bit later dated 10 June. I then call ABSA to confirm if it's in place or what the situation is. The call centre lady says it's automated but not valid. The account manager says its an alternative. Funny that the letter states that the bank restructured the account and now when I want to make sure they did, they deny it. By the way the letter is legit tho. According to the letter, the only way they will not restructure is to reply with a no within 5 working days which I have not done. Buy any case, I think I need to rather lawyers involved now and the NCR and Ombudsman.
Arrangement has been made.
So ABSA then sends letter regarding a restructuring of the account which I find in my mail box a bit later dated 10 June. I then call ABSA to confirm if it's in place or what the situation is. The call centre lady says it's automated but not valid. The account manager says its an alternative. Funny that the letter states that the bank restructured the account and now when I want to make sure they did, they deny it. By the way the letter is legit tho. According to the letter, the only way they will not restructure is to reply with a no within 5 working days which I have not done. Buy any case, I think I need to rather lawyers involved now and the NCR and Ombudsman.