Incompetence

I joined Absa rewards in 2016 and I have since moved up the tiers, having a 2 Homeloan accounts and enjoying other absa facilities. In the month of October I was downgraded to tier 4 which I questioned as there were no changes in my bank profile. I enquired which was later rectified mid month. Again beginning of November I notice that I have been downgraded again, I call absa rewards and quote the reference number which was sent to me when my tier status was rectified to tier 5, up until today my tier status has not been rectified and it is annoying that you deliberately frustrate me for your incompetence.

Please sort out my tier status, to correct tier.