Incompetence

<p>while withdrawing money at an ATM I received a message on the screen to confirm proof of income. Since I was outside the Clearwater Mall branch I walked in and tried to sort out the issue. As I currently live at home with no accounts I did not have a proof of residence. The lady who helped me informed me that I would need a proof of residence from one of my parents as well as their ID. So I left. I came back a few days later with my mothers proof of residence letter as well as her ID, unfortunately the lady who helped me last visit was heavily pregnant and was not at work when I returned. The new lady informed me that in fact I needed a letter which she printed out for me. This letter had to be signed by my mother and returned with a proof of residence. I returned to Clearwater mall a week later and a different employee tapped her computer and 2 mins later she was done. She did not even look at the proof of residence. I asked if everything was sorted and she smiled and said yes. 2 days later I could not use my cheque and student credit card. I went to a different mall (Maponya Mall) and the guy informed me that nothing was done in terms of FICA, so I showed him the letter I was given at Clearwater and the guy informed me they in fact gave me a letter for a minor. So he gave me a different letter that needed a police stamp. I was also informed I would have to get new cards. Now I have to pay when Absa employees caused this I also cannot withdraw money as my cards do not function anymore. I am very annoyed as a lot of petrol and time was wasted </p>