incompetence

<p>my car is Finaced by ABSA and my installment is R4830.08 on the debit date that we agreed on they decided to debit R6717.00 , so I then decided to drive from grootvlei mpumalanga to Heidelberg GP to an ABSA branch to find out why they had debited a R6717.00 instead of the usual amount and they told me it was because I Didn't provide proof of insurance I then emailed proof of insurance and the whole amount was refunded , now my concern was that they even refunded my car installment and that means I haven't paid for my car , i then decide to call them and arrange for the correct amount to be debitted the lady that I spoke to set up a date of 06 January 2017 but still they haven't debited the money and I'm afraid this will affect my credit record I've tried to contact them but I ended up running out of airtime , they didn't send me any sms, or email saying I should send proof of insurance and now this is suddenly a headache to me </p>