Incompetence

We have been trying to sort out our business banking debit cards for months now.

Both my business partner and I have VISA cards for the business. However, when my partner make online payments with my card, he receives the OTP SMS on his mobile number. I think it got captured wrong when the account was opened.

We did get someone to partially help us with this. They have now *****ed up my debit card as well (without resolving the initial issue) and when I try to make payments it says incorrect linked account (or something like that)

In addition we have also asked for the following to be resolved 1. My partner get notifications of pending authorisations via sms rather than email 2. Please could the main users on the account receive email notifications when ever a new beneficiary is loaded or if a beneficiary details are changed?

We have been passed around from person to person. Recently we have received a email that a ticket has been created only to receive another a few days later that it had been resolved (it has not).