AS
Alexandra S
1 reviews | Active since May 2019
02 Nov 2020, 15:31
Incompetence
During lockdown payments were missed, ABSA was very quick to list me. I have now paid up my account and am up to date, I have called many times asking if they have updated my account with the credit bureau to which I was told they do updates every month. After checking my credit score once again this month, they have not updated it and still say I am in arrears. When calling today I was told that they can take 3 - 6 months to update. Please explain why you list a person so quickly yet we must wait months on end for you to correct this with the credit bureau.
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Absa's replyOfficial
03 Nov 2020, 09:08 Dear Alexandra, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply03 Nov 2020, 09:08
Official
Dear Alexandra, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe