Incompetence

Tuesday :11/12/18 .. Absa Bank Greenstone 10.48 am , including myself we were 11 people in the Q.

One Teller on duty to attend to us and there was a client at the teller already . Another Teller dealing with the pensioners . The security guard assisting a client at the internal Atm whilst the floor manager stood at the entrance chatting to a colleague . This happens to be customer service .

There were pensioners with walking aids that had to stand reason being the the seats were full . Not even the manager 'Reagan' showed his face .

As some of the managers came out of an office did I address the matter .

I took the opportunity to report the store to 'Charles' from the Action Line for incompetence.

The client service at this bank has deteriorated for the past 2 years . We were eventually directed to the bulk teller that had no clients .

The floor manager Judy should've known that , but cared little ?