Incompetence

After spending 15 phone calls to Absa yesterday and 2 today to have a cession on a Sanlam Investment cancelled I still have not spoken to anyone who could help. The operators have no understanding of what a cession is or who deals with this transaction. There is no legal department number or contact details on the website. I was eventually given the direct number of a Mrs Bentley but the answer message states that you must call back later and no-one answers. On 2 occasions I got through to an answer machine which would take a message and have left 2 messages but to date no contact back by e-mail or by telephone. My e-mails to general enquiries have not resulted in any contact either. Making matters worse this cession should have been cancelled when I moved my banking from Absa 20 years ago. I have no committments to Absa at all in any form. The incompetence and inefficiency is astounding.