INCOMPETENCE

I was issued an Avios Credit Card, delivered to me as at 29/07/2015. Courier delivered card, and all required documentation was submitted to Courier. Tried to use on 31/07/2015, but transaction was declined. I called, and was told that there was a FICA hold on my card. After lots of back and forth, the FICA hold was lifted and I was able to use the card. I tried to use card on Saturday (15/08/2015) and transaction was once again declined. I called again, only to establish that my card was once again put on FICA hold. I have been trying to establish why and to resolve this issue, without any success. Customer care is disinterested when I call, and promise to call me back and never do. My emails to customer care are also being ignored. This is my first experience with ABSA and their service, or lack thereof, and quite frankly their competency is atrocious and I would not recommend this product or company to anyone. <div><br></div><div>(Supplier name changed from Avios Travel Rewards Programme South Africa to ABSA by hellopeter.com)</div>