ZB
Zamashandu B
1 reviews | Active since Mar 2009
30 Jun 2020, 12:10
INCOMPETENCE!!!
I phoned ABSA on the 29th June 2020 with regards to an unauthorized debit card transaction on my account and the lady I spoke to said she could not reverse it and that I needed to email Debit Card Disputes for the reversal. On phoning ABSA again today, I am told that it could have been reversed yesterday as it had not cleared but they cannot do anything about it today as it is banked!!!
Whilst I recognize this as my error, I am livid by the fact that something could have been done yesterday already but was given conflicting information!!! I want this reversed immediately!!!
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Absa's replyOfficial
30 Jun 2020, 12:24Dear Zamashandu, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply30 Jun 2020, 12:24
Official
Dear Zamashandu, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd