LL
Lee-Anne La-Reservee

1 reviews | Active since Mar 2016

01 Mar 2016, 15:26

Incompetant with no feedback!!

I opened an account with ABSA on the 22/02/2015 with no hassles. I then gave my new bank details to my HR for my salary to be deposited into this new account. When my salary never came in on the 25/02/2015 i went to ABSA to find out that the account has a lock because FICA documents are not correct. All correct documents were given to ABSA again and was told that it would be sorted the very same day, with no feedback I went again and every single day to hear more excuses and told that they will call with Feedback and nothing! My debit orders have bounced and I now have a landlord on my case because she did not receive her rent. Still today NO SALARY I have discovered through a third party that my account was only FICA'd today at 13:30!! After days of sitting with my documents they did nothing!! So I guess I will have to beg borrow and ***** to meet my commitments this month! My boss accompanied me this after noon to find out what the hell is happening and even she received such a ****y attitude! THANK YOU ABSA FOR THE MOST HORRIBLE SERVICE I HAVE RECEIVED IN MY LIFE THIS FAR! AND FOR YOUR CLIENT STILL TILL TODAY NOT HAVING HER SALARY! Maybe you will sort this out before month end?!

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Replies (1)
Absa
Absa's reply03 Mar 2016, 10:14
Official
Hello LeeLa21,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd