incompetant staff and lies

1.15th April @14:20 phd Ruth call centre changed details and enquired the bal. transferred me to home loan David @ 14:25 discuss total bal and flexi bond and short pmt and told me to go to ABSA bank, with ID, proof of residence, new salary silp and request for advance of pmt from my flexi bond. 2. 16th went at 11:50 was at ABSA bank with enquiry clerk and the manager Ragani Pillay who made numerous calls legal and home loan div and they even told me that I was in debt revenue and debt counselling I was very irate by then. Ragani was told home loan in the end decided to release the HOLD will take 24hours and she will be on top of it and come back to me to let me know when the funds has been released. 3.17th I called Ragani early t his morning and said she busy will come back to me. I called her again few hours later only to find out that Home Loan Steven Skhosane he is a clerk will call me or I can call him. I called him and said the same thing to me I was in debt revenue I asked to speak to Beryl we exchanged words put the phone in my ear then she made Chantelle to call me who apologies for her *********** staff for using word also accused ABSA bank for giving me incorrect info.