INCOMPETANT ***** DEPARTMENT

I am really fed-up with the service i have received from ABSA, more one consultant by the name of Fikile Seluma in the ***** department

Last year November a ********** transaction went off my account, I informed the bank immediately when I realized and amount of R****.** went of my account, upon further inspection, I received an email from Agoda indicating that I had booked a holiday home in the NW, of which i did not, my bank card and details were used to book the said holiday home.

I send Agoda an email stating they should cancel that booking as i did not make it, I blocked my bank card and had a new one made immediately, a few days later on December the 3rd, Fikile Seluma made contact with me from ABSA, indicating that the funds are now refunded back to my account. since i had went to the police station to make an affidavit stating that i did not make that booking, I asked Fikile Seluma if she still needed my affidavit, she never responded to my email. fast forward to October the 31st 2022, I realized a journal debit was passed on my account for the exact same amount R****.**. I went to my nearest ABSA branch to inform them about this, they then made contact with Fikile Seluma, who is the one who passed the Journal debit on my account awarding Agoda my money. I have since on numerous occasions called ABSA ***** department, but I have had little success in getting a hold of Fikile Seluma, I have been told a message has been sent to her and her team leader to contact me, however it has been 7 days already and no contact has been made by her or any of ABSA consultants. I really find this unacceptable from a bank I have been banking with for many years. I need anyone from ABSA to escalate this matter and resolve it, my case reference number is ASZA-2***0.