Incompetant Customer service consultants. Replacement of expiring gold debit card

I have ordered a replacement of my personalised gold debit card online on Monday 13 November 2017 as the current card is expiring the end of December 2017. I have arranged that my new card is delivered to the nearest branch to me which is the Lakeside Mall branch in Benoni. On Wednesday 15 November I received a call from the lakeside mall branch that my new card has arrived and is ready for collection. On Saterday 18 November I went to the Lakeside mall branch to collect my card. Firstly when I enquired at customer service, the person that assisted me did not know about a debit card being delivered . Asking her colleague next to her she went to fetch the card. She battled about 1 hour on the system to get the issue done experiencing a few hassles and errors on the system. Eventually the new card was issued but when I went to the ATM, the new card did not work and I went back into the branch and the same person tried again. Testing the card at the ATM, the new card still did not work. She clearly did not know what she was doing. When I told her that I am going tom log a complaint, not caring she said go ahead! My current card was destroyed it before the new card was properly issued. The third time I went in the branch another person assisted me and she told me they have system issues and could not issue the card successfully. She offered to link my debit card account, my cheque account, to my credit card. She got that right and I could draw from my cheque account. I have specifically asked her if the newly linked credit card would work if I used it at shops and would the deduction will be from my cheque account whereby she promptly answered yes. On Sunday 19 November I made a purchase at Rynfield spar and had major issues using the new linked KT card to pay for the goods of R89 from my cheque account. Got the error service not is available from my cheque account. The card was swiped again and the amount went of my kt card and not my cheque account. I am really annoyed by the incompetence of the services at absa lakeside mall. I want this to be sorted out immediately and that my new debit card is sorted. I am about to take this to the media! I want a personalised response from a senior person at ABSA. Thank you!