Incompetant absa staff

I have got a credit card protection plan been paying my credit card for the last few months. Normally the payment reflect by the latest the 14th of each month. I have dealt with a lady that provided good service. This morning I contacted Absa life and try to explain the issue. The person that answered my call did not know and keep on referring me to credit card collection. I mean. Come on. It is absa life thst has been paying an amount every month. I tried to explain and I was abruptly cut off. Some absa consultants does really not have the expertise to assist clients. Name of the particular person can be provived. Jacob Knoetze