Incompetance from Absa help line

My normal debit order at absa is always on the 31st or 1st of every month on a personal loan.I then received a message from them Absa: a friendly reminder that your personal loan payment is due on 13 Jan 2020. I tried calling them, i am a pensioner so i could not afford this,so i sent an e-mail on Thursday 4 days before the 13th. Got a response saying we will call you on or before the 14th...Hello by then the debit order would have gone off. I then went to Std bank cancelled the debit order for the 13th cost me R60. But also went to the local absa branch to notify them of the cancellation. 5 hours later i received another message from Absa:Dear Mr Langley the correct repayment date on your loan is 31/01/2020. We apologise for the inconvenience. So the e-mail i sent to Absa was nonsensical as was my local branch call, and it cost me R60 in unnecessary time, petrol and expenditure. Whoa would i use Absa again nooo ways they dont know what they are doing.