Incompetance at Absa

<p>I bought a car through Absa in March 2016 and asked for my account to be debited on the 15th of every month, the same as all my other debit orders...ALSO WITH ABSA. My contract also states that my debit date is the 15th. Every single month Absa "forgets" to debit me on the 15th, I then make a manual payment so to keep my acc up to date. Then the calls start telling me my acc is in arrears, this continues until the 15th of the next month and no matter how many times i explain the situationno one helps me to fix it and some of the Absa staff have even been rude to me! I am now sick of this situation and this has also caused my credit with the bank to be affected. According to Absa i am an IC 5??? DUE TO NON PAYMENT OF MY CAR!!! Can someone (competant) please fix this situation urgently???</p>