***** incident going on far too long.

I have a ***** problem that has being going on for over 1 year, this incident involves Absa and Capitec. I am banking with Capitec and I have been waiting on Absa for over 1 year to give feedback on the matter every time I go into Capitec they phone the ***** department and they give me the same answer, the matter has been escalated an email has been sent to Absa’s investigators and that they still waiting for a response from Absa’s investigators. Over 1 year and Absa can’t give a response on the matter. Below is the latest incident numbers from a long list. ******