Incessant transfer and lack of responsibility!!!

I called your call centre on *** for assistance from being removed off the credit bureaus after my card had been settled in full about last October!!! They told me to call *** because the query is dealt with by that call centre, when I called there I was transferred back to *** and this annoyed me after speaking to Precious I was given a new number *** which is not in service!!! Then I called *** yet again to be told that I needed to call *** and the line is constantly busy! There is no way to get through. I've exhausted my phone bill and my patience with such incompetence that I am in a rage at this point. Why hasn't ABSA removed the listing from the credit bureaus when the account was settled??? My expectation is that this needs to rectified immediately! My credit score has been affected and the principle of this matter is that I \settled the card\" Absa's duty is to be responsible and clear my name! I expect this to be done today 10 February 2016"