INCAPACITY!

ABSA is a very disappointing branch when it comes to services. I have lodged a complaint about an amount that Uber took (apparently, they didn't bill me) but there is an authorised amount and this has been happening since 23 March 2025, till date. I have communication between me and Uber and they said they didn't debit me but I must go to the bank and ask the bank to remove the authorisation on the amount. I did exactly that and ABSA has been rounding around the bush about the authorization hold on the Uber amount. I am a student, and I need every cent in my account. Can I get assisted with this matter please because it has been long over due and I need my money back. I have been so patient with consultants but it is not doing me any justice. And this thing of not having the number to call Authorization is just absurd, we only communicate with them via emails but they don't communicate back. I need my money back, can someone assist me with this problem.