Incapable SYSTEM

ABSA REWARDS: I am a ABSA rewards member. I am also a private client of ABSA.

I am in Tier 5 (805 points, the customer service agents confirmed me several times during the phone calls I made)

For the last two months they are just treating me as tier 4 (they just changed it themself)

I called theem 1st of Mar 2024. Case number: C***1. Everytime I call them they says it is a mistake on their part and they are busy rectifying it.

Still now nothing is done. Last call they mentioned they are taking it on with the higher authorities.........STILL NO LUCK.

My question is why they make so promises and can't rectify their system.

Hope someone from ABSA will read this and rectify the problem Thanks