Incapable employees

I have two ABSA home loans bonds, I have transferred extra funds in both of them and can't see it as available funds on my Internet banking . After I called ABSA home loan department they fixed it and showed as available, I asked the consultant if i can transfer more funds to my bonds so that I can safe interest and transfer the necessary amount I need at the end of the month to pay my bills to my current account. I have just tried it now and can't do it because the consultant who I have just phoned said that I must go to the branch to arrange it. Who will be responsible for not paying my bills? I am staying on a farm and can't just go to a Branch for ABSA mistakes.<br> If the consultant explained to me from the start that I need to go to the branch to arrange it ,I wouldn't be in trouble with my bills now.<br> Ermelo branch that I need to go now is in a nightmare, I am a platinum banker but there is no personal banker,they never answer there telephone, I have to follow up for two months after an application for a secondary credit card for my wife to realise that the applications was incomplete and they are short of staff. The only helpfull staff in that Branch is Ilze<br> <br> I'm tired now<br> <br>