Inappropriate Behaviour

Had the worst experience today at ABSA pick n Pay centre, Fichardtpark, Bloemfontein. My wife stood an hour and half in qeue to be helped to reset her internet banking, after which the consultant called her with a major attitude then sat down, first made a personal call before she helped my wife and 'helped' er to reset her password. My wife went to the internet banking pc inside branch and the fault existed. She went back to the consultant and told her it does not work and explained that she does not get the verification on her phone after which the consultant made a huge scene inside the bank before all the client and humilated my wife by stating that she is wasting her time and will not help her she must wait until she calls her again. Now please note that should we not get a formal apologie from this consultant, I WILL take action and see to it that the necessary steps are taken against her. This is the worst experience we ever had with this bank and ill defenitely take my business as well as personal accounts away. Should this be ignored ill be more then happy to call upon the media to address this behaviour.