INADEQUATE SERVICES

<p>I am a foreign national that has been banking with ABSA for the past eight years, I was using Business permit which expired in June 5th, 2017 but prior to that my status has changed to PERMANENT RESIDENT , i went to ABSA ARCADIA BRANCH in APRIL to update my profile because i knew they me place my account on hold at the expiration of my permit but the staff that attended to me said i have to wait till my permit expire or nearly expire which i innitially objected to but has to succumb since i have no choice.</p> <p>First week of June i went to HATFIELD BRANCH to do have my profile changed , the consultant that attended to me has difficulty in helping me, she told me they don't know how to update profile from PERMIT to PERMANENT RESIDENT that they are only fami**** with PERMIT to SOUTH AFRICA IDENTITY DOCUMENT, with that i was so surprised that the staff of Absa could lack such important tranning , she pleaded with me to come back next day promised to contact the department in charge of such thing which i did but to no avail, she gave me her card that i should follow up with her via phone call because she made copies of all my documents.</p> <p>Since then i've been calling the branch but she has never been to work and nobody can confirm to me whether she is on trainning, leave, sick leave or so for two weeks then i decided to visit ARCADIA branch but was told she has started with it and no one else can do it.</p> <p>I decided to visit Sunnyside branch and met with an experience staff but couldn't do much after five days of going up and down.</p> <p>My submission is this, if ABSA does not have nboth human resources and technology in place that can make their customers life easier why are they claiming to be the bank that is perfect in terms of following the rules, i have accounts in all major banks and it is only ABSA that put my account on hold .</p> <p>it is quite unfortunate that they don't have what it takes to play by the so call rule they adhered to. </p>