Inadequate service

I only found that I was impersonated, someone opened a cheque account in my name with ABSA in Yeoville Johannesburg, Wandile and his Team leader gave me a reference number. My issue now is that my name is still not cleared on the ICT, it still shows that I am owing Absa and the money is escalating. The branch manager from Midrand, Gcobisa Bangani has been trying to sort it out but it is not working, it's been 2 months already and my name is not cleared and there is no one to assist. I need my name cleared today! My name is in mud because someone at Absa took a bribe to open an account since you can't open an account without a fingerprint identification. I don't have an account with Absa, and I need my name off your database. I spoke to Sophie from the complaint department, she gave me a reference number **********