LB
Lubby B
1 reviews | Active since Aug 2019
27 Aug 2019, 23:27
Inadequate banking app solution
On the 22nd of August I sent an email to bankingapp@absa for them to close my credit card and pay what's left to the current account. Until today that has not been done. The same thing ha last month when I sent an email for the cancellation of the rewards program because I'm ko longer using the account and it's accumulating more fees than the actual fee, still that has not happened until now. I don't know why they would make available a digital platform when they will have no follow up. The credit card has since accumulated fees which I didn't want to happen, and I'm not willing to pay for them, the same goes for the current account.
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Replies (2)
Absa's replyOfficial
28 Aug 2019, 14:00 Dear Client,
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's reply28 Aug 2019, 14:00
Official
Dear Client,
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
29 Aug 2019, 10:27 Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***8. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply29 Aug 2019, 10:27
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***8. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,