1 reviews | Active since Jan 2011
INACTIVE ACCOUNT BUT BILLED
LAST YEAR I WROTE A REPORT ON HELLO PETER FOR OPENING AN ACCOUNT AT ABSA BUT DIDN'T RECEIVE ANY CARD AND THE ACCOUNT WAS INACTIVE BUT I WAS BILLED. THE BRANCH MANAGER THEN PHONED ME AND CANCELLED THE ACCOUNT. HOWEVER ON THE CHEQUE ACCOUNT THAT WAS CANCELLED I HAD ABSA REWARDS ACTIVE ON IT. WHEN THE CHEQUE ACCOUNT WAS CLOSED THIS WAS MOVED TO MY CREDIT CARD WITHOUT MY CONSENT. I HAVE ONLY RELEASED IT NOW. I ALSO HAVE A CREDIT CARD OF WHICH I DON'T HAVE A CARD FOR BECAUSE IT HAS EXPIRED AND THE GARAGE CARD EXPIRED BUT I'M BILLED FOR THE GARAGE CARD. PLEASE CANCEL THE ABSA REWARD THAT YOU HAVE ADDED TO MY ACCOUNT WITHOUT MY CONSENT AND ASLO CANCEL THE GARAGE CARD THAT I CAN'T MAKE USE OF. PLEASE DO NOT LET THE BRANCH MANAGER PHONE ME BECAUSE THEN I'M GOING TO LOAD ANOTHER COMPLAINT FOR RUDENESS. ALSO DO NOT TELL ME TO GO INTO A BRANCH TOP CANCEL THESE REQUESTS. PLEASE BE INNOVATIVE LIKE MY CURRENT BANK THAT I CAN DO EVERYTHING AT HOME IN PRIVATE. I THINK THIS IS DAY LIGHT *******. AND BY THE WAY PLEASE CAN YOU START SENDING ME STATEMENT FOR THIS ACCOUNT BECAUSE YOU DON'T SEND ME STATEMENT. THANK YOU.
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
