MS
Maryka S

1 reviews | Active since Aug 2017

01 Aug 2017, 10:58

INACTIVE ACCOUNT AND WERE NEVER CLOSED !

<p>Hi there,</p> <p>So I lost my job 4 years ago and had to made a settlement on my credit and cheque account via Absa's Attonreys as I could no longer pay any of my oblegations.</p> <p><br />I settled my account with ABSA via their attorneys. (December, 3 years ago)<br />The attorneys assured me that the account is now settled and I should go to my nearest branch to close the account. I went and close my account at my nearest branch.</p> <p>I have received a letter from Absa that shows its been settled.</p> <p> </p> <p>I have not received any paper work, letters, sms messages or emails from ABSA regarding a outstanding account for the past 3 years. NOTHING ! My contact details have not changed since.</p> <p>This cheque account has been in active for more than 3 years, I assumed it was closed!</p> <p> I app**** for a telephone account last week and were declined, so I asked why? As I was busy building my new record and knows all my obligations and payments are in order.<br />Cell C told me that I have an unsettled ABSA Loan.</p> <p> </p> <p>I never made a personal loan on my ABSA Cheque account. My cheque account was a basic account with no overdraft! I went to the same branch were I have closed my account on the 29th of June,Thursday, spend 3 hours in the bank, were I was humiliated and had to go back on the Friday.<br />They still could not help me but give me a number.</p> <p>I have been calling and calling, I eventually reached a lady to whom I send all my paper work.</p> <p><br />According to ABSA the "loan" on this cheque account is BANKING FEES FOR 3 YEARS !!!!!!</p> <p>How am I responsible for this negligence ?<br />As it ease my record are now damaged because of an account that were never closed on a ABSA's account for banking fees !</p> <p>I hope to hear from you soon, as I really need to settle this matter as its really causing me alot of inconvenience and a bad record.</p> <p> </p> <p>I would like to send all my conrespondice via mail to variouse people to you with all the same answer,</p> <p> </p> <p>WE CANNOT HELP YOU, YOUR ACCOUNT WILL NOT BE SETTLED OR CLOSED UNLESS YOU PAY THE OUTSTANDING AMOUNT OF R 4989-39.</p> <p> </p> <p> </p> <p> </p>

0
Replies (5)
Absa
Absa's reply01 Aug 2017, 13:17
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

MS
Maryka S's update31 Aug 2017, 12:50
Reviewer Update
So I still have not received any feedback.
MS
Maryka S's update04 Sept 2017, 12:09
Reviewer Update
any news ?
MS
Maryka S's update04 Sept 2017, 12:09
Reviewer Update
any news ?
MS
Maryka S's update04 Sept 2017, 12:09
Reviewer Update
any news ?