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RS
Rochelle S

1 reviews | Active since Mar 2009

01 Aug 2022, 16:32

Inaccurate settlement letter

I requested a settlement letter. The letter was sent for the 25th and offer ending on the 25th. However it was sent at the end of the day. Which gave me no time to ask questions. In addition the letter was inaccurate. It did not factor in the amounts that were still charged. Terrible service. I wanted to close the account i cannot do that now because i still need to pay an additional amount.

0
Replies (3)
Absa
Absa's reply02 Aug 2022, 09:27
Official
Dear Rochelle Spadoni  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2. Kind regards, Group Customer Care Rezona Louw 

Best regards,

RS
Rochelle S's update08 Aug 2022, 13:11
Reviewer Update
When is this going to be resolved. I am still waiting for a call
Absa
Absa's reply10 Aug 2022, 10:46
Official
Dear Rochelle Spadoni  Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards, Group Customer Care Rezona Louw 

Best regards,