Inaccurate information

My credit card was due to be delivered by the bank's courier company on 13/5/15. This was confirmed with the driver of the courier. The card wasn't delivered. On 15/5 I called the ABSA call centre and the lady stated that the card wasn't delivered and will be sent to the branch of my choice. On 20 May I enquired at the branch but no card was received. I waited some more and on 25 May I once again went to the branch and phoned the call centre. They informed me that the card was delivered to the wrong address and wasn't being sent back to the branch as stated on 15/5. I have to wait another 3-5 day for them to issue another card. The lady explained to me how to link my new card to my internet banking in order for me to access my money. I followed her instructions but it didn't work. Now I'm unable to get to my money due to their lousy costumer service!!