Inaccurate account history report and a specialist case manager who is failing in the job

I wrote a review on 22 October regarding ABSA's dishonest and inaccurate reporting on the credit bureau which negatively impacted my profile and credit score. One Basani Hlungwane was allocated to deal with my matter but to this day my matter is still pending. Basani has been nothing but blocking and not listening let alone not wanting to do the most basic thing of looking at my account history to fully understand what it is that I am complaining about. I do not understand how this person was selected to be a specialist case manager if they are unable to do the most basic things. ABSA needs to update my profile by removing their negative report as it is unwarranted. Someone knowledgeable about account matters should be put on this matter so it can be resolved and Basani removed. I have been waiting for Basani to call me the entire day today but that call never came. talk about a lack of understanding of the most basic customer service.