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Bêrend Badenhorst

1 reviews | Active since Jun 2018

19 Sept 2018, 06:57

Inaccurate ABSA credit card statement

My ABSA credit card statement on the app shows that 42 of my last transactions are still PENDING. Hence I never don't know what my balance is! These transactions go as far back as the middle of August. I phoned the credit card division and they say that only 6 transactions are pending. They advised me to delete and reinstall the app which I did, but the problem persists. Credit card division says they are unable to assist.

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Replies (1)
Absa
Absa's reply19 Sept 2018, 21:26
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd