Inability to resolve internet banking login issue

<p>I got locked out of the internet banking in late December, 2016. Typically you can just reset your password, but that feature didn't appear to be working.</p> <p> </p> <p>On contacting support I was simply advised that the system "is down". I have subsequently phoned support on several occasions, but the support person can never help and simply advises they are handing the matter over to "internet support"... following which I hear nothing.</p> <p> </p> <p>I gave up phoning - primarily because the compentence of the phone support people seems to have nosedived since I first joined up (they were pretty good back then, circa 2008) - and have emailed a complaint through. My complaint was acknowledged (ref ********** ), but (as per usual) I have heard nothing since.</p>